How to rank our service1 - Poor2 - Below expectations3 - Met expectations4 - Above expectations5 - Excellent Name * First Name Last Name Email * Phone * (###) ### #### Date of Visit * MM DD YYYY BEFORE YOUR VISIT How did you hear about the venue you're visiting? * When visiting a brunch venue, what do you look for? * What were your expectations based on reputation, marketing & socials? * INITIAL IMPRESSIONS Did the exterior look, warm, clean & inviting? * 1 2 3 4 5 Were the tables clean & well-kept? * 1 2 3 4 5 On arrival were you greeted by a friendly & genuine team-member promptly? * 1 2 3 4 5 Were all staff well-presented, inkeeping with the venues style? * 1 2 3 4 5 Was the music at an appropriate level, inkeeping with the venues style? * 1 2 3 4 5 Notes (Initial Impressions) * SERVICE THAT SELLS Please rate the product knowledge of your server * 1 2 3 4 5 Were you offered and recommended sides/add ons? 1 2 3 4 5 Were you offered a drink? * 1 2 3 4 5 Were you offered something from the cabinet at any point during the transaction? * 1 2 3 4 5 Notes (Service That Sells) * SERVICE SPEED Please rate the speed of your drinks service * 1 2 3 4 5 Please rate the speed of your food service * 1 2 3 4 5 If busy, were you made aware of the QR code ordering app? * 1 2 3 4 5 Notes (Service Speed) * YOLK HOSPITALITY 1 PERCENTERS Was your server able to provide a genuine & detailed recommendation? * 1 2 3 4 5 Did your server take your name for the order? * 1 2 3 4 5 Was your name called out when your order was ready? * 1 2 3 4 5 Were you personally thanked by your server as you left? * 1 2 3 4 5 Was the service attentive? (e.g. water refilled, empties cleared regularly) * 1 2 3 4 5 Were you personally thanked by a team member as you left? * 1 2 3 4 5 Notes (Yolk hospitality) * BEVERAGES Were your drinks accurate to the menu? * 1 2 3 4 5 Did your drinks meet your expectations? * 1 2 3 4 5 Please rate your drinks based on flavour, taste & temperature * 1 2 3 4 5 Notes (Beverages) * FOOD Please rate your food on presentation * 1 2 3 4 5 Please rate your food on generosity * 1 2 3 4 5 Please rate your food on taste, flavour & temperature * 1 2 3 4 5 Was your food accurate to the menu? * 1 2 3 4 5 Did the food meet your expectations? * 1 2 3 4 5 Notes (Food) * LASTING IMPRESSION Please rate your visit on value for money * 1 2 3 4 5 Based on your experience, how likely are you to recommend this venue? * 1 2 3 4 5 Based on your experience, how likely are you to return to this venue? * 1 2 3 4 5 Notes (Lasting Impression) * Describe your server * Thank you!
