How to rate our service1 - Poor2 - Below expectations3 - Met expectations4 - Above expectations5 - Excellent Name * First Name Last Name Email * Phone * (###) ### #### Date of Visit * MM DD YYYY BEFORE YOUR VISIT How did you hear about the venue you're visiting? * When visiting a brunch venue, what do you look for? * What were your expectations based on reputation, marketing & socials? * INITIAL IMPRESSIONS Did the exterior look, warm, clean & inviting? * 1 2 3 4 5 Were you made to feel welcome and comfortable upon arrival? * 1 2 3 4 5 On arrival were you greeted by a friendly & genuine team-member promptly? * 1 2 3 4 5 Were all staff well-presented, inkeeping with the venues style? * 1 2 3 4 5 Notes (Initial Impressions) * PERFECT SETTING Was the inside of the venue clean & well presented? * 1 2 3 4 5 Was the music, lighting & temperature at appropriate levels, inkeeping with the venues style? * 1 2 3 4 5 Were the toilets clean & well maintained? * 1 2 3 4 5 Notes (Perfect Setting) * SEQUENCE OF SERVICE Was your table set with menus, water and glasses upon seating? * 1 2 3 4 5 Were you offered a coffee/drink promptly upon sitting down? * 1 2 3 4 5 Was your food order taken when, or close to when your drinks arrived? * 1 2 3 4 5 Were you set up with appropriate cutlery & napkins before your meal arrived? * 1 2 3 4 5 Did you receive a genuine and engaging meal check back? * 1 2 3 4 5 Were empty plates/cups/glasses cleared regularly & promptly? * 1 2 3 4 5 Upon finishing your experience, were you offered the bill & politely directed where to pay? * 1 2 3 4 5 Notes (Sequence of Service) * SERVICE THAT SELLS Were you provided with an explanation of the menu? * 1 2 3 4 5 Please rate the product knowledge of your server * 1 2 3 4 5 Were you offered and recommended sides/add ons? * 1 2 3 4 5 Were you offered second drinks? * 1 2 3 4 5 Were you offered anything after clearing? * 1 2 3 4 5 Were you offered something from the cabinet at any point during your visit? * 1 2 3 4 5 Notes (Service That Sells) * SERVICE SPEED Please rate the speed of your drinks service * 1 2 3 4 5 Please rate the speed of your food service * 1 2 3 4 5 Were your plates cleared promptly? * 1 2 3 4 5 Was the payment process completed efficiently? * 1 2 3 4 5 Did you ever feel rushed? * 1 2 3 4 5 Notes (Service Speed) * YOLK HOSPITALITY 1 PERCENTERS Was your server able to provide a genuine & detailed recommendation? * 1 2 3 4 5 Did your server engage with you at each service point? * 1 2 3 4 5 Did you experience genuine rapport/connection with your server? * 1 2 3 4 5 If applicable, were any allergies/dietaries dealth with in a caring & professional manner? * 1 2 3 4 5 Was the service attentive? (e.g. water refilled, empties cleared regularly) * 1 2 3 4 5 Were you personally thanked by a team member as you left? * 1 2 3 4 5 Notes (Yolk Hospitality 1%) * HOSPITALITY & TEAMWORK Was the manager clearly identifiable? * 1 2 3 4 5 Was the manager seen interacting with guests? * 1 2 3 4 5 Was the manager seen directing & supporting their team? * 1 2 3 4 5 Did you see other team-members interacting with their tables? * 1 2 3 4 5 Did any other team-members interact with your table? * 1 2 3 4 5 If so, please rate your experience with other team-members * 1 2 3 4 5 Notes (Hospitality & Teamwork) * BEVERAGES If applicable, were you offered upgrades/add ons for your drinks? * 1 2 3 4 5 Were your drinks delivered in a polite & informative manner? * 1 2 3 4 5 Were your drinks accurate to the menu? * 1 2 3 4 5 Did your drinks meet your expectations? * 1 2 3 4 5 Please rate your drinks based on flavour, taste & temperature * 1 2 3 4 5 Notes (Beverages) * FOOD Please rate your food on presentation * 1 2 3 4 5 Please rate your food on generosity * 1 2 3 4 5 Please rate your food on taste, flavour & temperature * 1 2 3 4 5 Was your food accurate to the menu? * 1 2 3 4 5 Did the food meet your expectations? * 1 2 3 4 5 Was your food delivered in a friendly & informative manner? * 1 2 3 4 5 Notes (Food) * LASTING IMPRESSION Were you asked about your experience as you paid? * 1 2 3 4 5 Were you offered a thank you/farewell upon exit? * 1 2 3 4 5 Please rate your visit on value for money * 1 2 3 4 5 Based on your experience, how likely are you to recommend this venue? * 1 2 3 4 5 Based on your experience, how likely are you to return to this venue? * 1 2 3 4 5 Notes (Lasting Impression) * Please describe your server * Thank you!
